During Christmas, with all the Christmas purchases, promotions and sales, it is easy to sometimes forget to pay attention to the what the customer is...

We take what we read on social networks at face value. Some say that Trump won the past presidential election thanks to Facebook. Find out...

Many crises are unpredictable. Acting in time against them is key. Follow these tips to prevent bad crisis communication from damaging your reputation....

It seems like many 'social media' professionals struggle to explain what their work consists on. Does it ring you a bell? Do not worry, it...